Ordering
How ordering works
From first enquiry to delivered goods, with the same point of contact throughout. Here is exactly what happens at each stage.
- 1
Send your list
Add everything you need to your quote list and send it in one request. Tell us your country, your business type and roughly what volume you are planning — it lets us quote the right terms first time. No account or registration needed.
- 2
We quote
We reply with current supply pricing, minimum order quantities, available stock and realistic lead times. If an item is restricted or unregistered in your market we say so at this stage rather than after you have paid.
- 3
Confirm and pay
Once the quotation is agreed we issue a proforma invoice covering goods, packing and freight. Payment terms are agreed per order and confirmed in writing before anything ships.
- 4
Documentation
We prepare the export paperwork your market requires — commercial invoice, packing list, certificate of origin, and manufacturer documentation such as CE certificates, GMP or free-sale certificates where they apply.
- 5
Packing and transparency
We source directly from the manufacturer and supply new stock, never old. Before dispatch we share the product receipt and the packing process openly, so you can see exactly what was bought and how it was prepared. Any storage or handling requirement the manufacturer specifies is confirmed with you per item.
- 6
Dispatch and tracking
We ship by air or courier to your nominated destination and share tracking as soon as the consignment leaves. Your contact stays the same person from first enquiry through to delivery.
Common questions
Do you sell to individuals?
No. AKO Global supplies businesses only — licensed clinics, hospitals, pharmacies, and authorised distributors and trading companies. Products are intended for administration by suitably qualified professionals.
What is your minimum order?
It varies by product and by market. Some items are available from a single box, others carry a manufacturer minimum. We confirm the exact minimum for every line on your quotation.
Why are prices not shown on the website?
Supply pricing moves with exchange rates, stock and order volume, and the right price depends on your quantity and destination. Quoting per enquiry means the number we give you is the number that applies to your order.
Can you ship to my country?
We export worldwide, but availability and registration status differ by product and destination, and some items are restricted in certain markets. Tell us your destination with your enquiry and we will confirm exactly what we can supply.
Do you provide cold-chain shipping?
No. We do not operate a temperature-controlled logistics service. Some products carry manufacturer storage requirements, and we tell you what they are for every item on your quotation so you can arrange handling that suits your route and destination. Storage and handling in transit are the buyer’s responsibility once risk passes.
Are your products genuine?
We source directly from the manufacturer and supply new stock, not old inventory. We share the product receipt and the packing process with you, and we can supply manufacturer documentation with your order. If you need specific certificates for your registration process, ask when you request your quotation.
Something not covered here? Call +82 10-5213-1839 or send us a message — we answer personally.
Tell us what you need and we will price it
Send us your requirements and our team will come back with current supply pricing, minimum order quantities, lead times and export documentation for your market. No account needed.